REFUND POLICY
1.- No returns are accepted for free items where only shipping costs are paid.
2.- Our refund policy applies within the first 30 days. If you receive a damaged item, please send a photo and video of the product to our email address: Alanabrianchi@gmail.com.
3.- To be eligible for a return, your item must be
unused and in the same condition in which you received it. It must also be in its original packaging.
4.- Certain types of goods are exempt from being returned. Perishable products such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
5.- There are certain situations where only partial refunds are granted (if applicable).
A book showing obvious signs of use; a CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error. Any item returned more than 30 days after delivery.
6.- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within the next 3 business days.
7.- Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at Alanabrianchi@gmail.com
8.- Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, discounted items cannot be refunded.
9.- Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email.
10.- Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund and notify the purchaser about the return.
11.- Shipping address
If the product does not meet your expectations, we will proceed with a product exchange or a refund, with no shipping costs charged to you.
